Because of their specific application and use, sections of rope cut for your order are not returnable.
If you have an unopened spool or other non-custom item, we can arrange a return if the product is in new condition. However, the refund is subject to a 25% restocking fee.
Please call us at (800) 584-1586 to arrange for a return or to ask any questions pertaining to this policy.
In our shop, we strive to stock lengths of rope on the longest spools or coils possible. If you have any questions about the length of rope you need prior to your order don't hesitate to give us a call and we would be happy to assist you in making your selection.